Shipping policy

1. Shipping Method
All orders are shipped using the shipping method chosen at checkout. You will be provided with available delivery options based on your location and the nature of the items in your cart. These may include standard delivery, express delivery, tracked services, and courier options, depending on availability.

2. Order Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been dispatched.

3. Delivery Time
Delivery times vary depending on the shipping method selected, the destination, and courier performance. Estimated delivery times are displayed at checkout and begin once your order has been dispatched.

4. Shipping Charges
Shipping charges are calculated at checkout based on the selected shipping method, delivery location, and the size/weight of the order. Any applicable fees will be shown clearly before you complete your purchase.

5. Tracking
If tracking is included with your selected shipping method, you will receive a tracking number and instructions once your order has been dispatched.

6. Delays and Issues
While we strive to meet delivery estimates, we are not responsible for delays caused by courier services, customs, weather conditions, or other factors outside our control. Please contact us via our Help Centre if you experience any issues.

7. Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

UK Shipping

We offer Free Next Day Delivery for all orders placed within the United Kingdom. Orders placed before the cut-off time (typically 1 PM) will be processed the same day and delivered the next working day.

USA Shipping

We offer Free Express Tracked Shipping to the United States.

  • Estimated delivery time: 2–5 business days

  • All orders are shipped via reliable courier partners with full tracking.

  • No additional shipping fees apply at checkout.
    Please note: Any customs duties or import taxes imposed by U.S. authorities remain the customer’s responsibility.

EU Shipping

We offer Free Express Tracked Shipping to countries within the European Union.

  • Estimated delivery time: 2–5 business days

  • All parcels include full tracking for peace of mind.

  • No additional shipping fees at checkout for qualifying EU countries.
    Customers are advised to check local customs regulations as additional duties or VAT may apply upon entry, depending on the country.